REFund Policy
Great Color. Guaranteed.
Every single product in our hand selected catalogue of Software, Apps and LUT Libraries is crafted to be a powerful addition to your creative workflow. However, we understand that sometimes things don't go as planned. Learn everything about our refund policy below.
Refund policy for apps and software with a free trial
Color.io offers a fully open trial, allowing users to access all features without restrictions or hidden costs. This approach is designed to ensure complete transparency, enabling you to thoroughly explore the app's capabilities. It's a model we're proud of, as it allows potential users to fully experience the app before deciding on a purchase.
The structure of the Color.io website mirrors this philosophy, guiding users directly to the free version of the app. We believe this eliminates any uncertainty regarding the value of the app, encouraging a trial before any financial commitment is made.
However, implementing a refund policy in addition to this level of openness could potentially leave our business vulnerable to misuse. As a small developer, Color.io solely relies on limiting the export capabilities in the app as a revenue model to sustain ongoing development.
If you have any questions or concerns, don't hesitate to reach out to us.
14-day Refund Policy for LUTs and Presets
We understand that it can be difficult to fully evaluate the aesthetic quality and compatibility of LUTs and presets before purchasing. We want you to feel confident and satisfied with your purchase which is why we guarantee the following:
1. Our products are the real deal and we have the numbers to back that up. Our LUTs and presets are used by over 100.000 artists at all skill levels across industries and our film emulations are embedded into many enterprise level software applications.
2. If you're experiencing technical issues we provide multiple ways for you to report bugs, request features and get expert help via chat and email, every day of the week.
3. When this is not enough and our LUTs or presets simply d work for you for whatever reason we will issue full refunds within 14 days after purchase. Simply reply to your receipt email and let us know how we can improve. A full refund will be on its way asap.
What we ask from you
Please don't exploit our refund policy for LUTs and presets as a way to obtain access to free product files. We are well aware that the nature of these products makes it impossible to prevent this technically so all we can do is ask. Every refund costs us processing and handling fees as well as time and effort. We're offering refunds to anyone who genuinely wants to commit to using our tools but it's just not working out.
Thank you for playing it fair!
How do I apply for a refund?
Please respond directly to the order confirmation email you got from us and request your refund within 14 days after purchase. We won't be able to process refunds after 14 days for reasons that are beyond our control (tax, reporting, all that boring stuff)
It's not required that you go into detail about why you weren't satisfied but we would love some constructive feedback as we're genuinely motivated to create the best products we can and improve our tools and services for other customers.
